Casumo Casino Review
You can tell that Casumo Casino is a little bit different as soon as you arrive at the site. It’s one of the first casinos to be very obviously and deliberately targeted to mobile and tablet players. It’s perfect for touch screens with its large tiles, and super simple menus. There’s no problem with fat fingers here, and on the front page are three awards from the EGR, the leading industry body of the online gambling industry.
Beyond the nice look, the innovation extends into a new way of managing your casino experience, with a very modern, social experience that makes using the site itself something of a game, with levels you can climb up in order to earn rewards.
Casumo Online Casino is based in Sweden, one of the biggest gaming countries in the world right now, and is legal and safe for UK players to use.
Let’s find out more in our Casumo Casino review.
Pros and Cons of Casumo Casino
In favour of Casumo Casino are:
- Its great design – tablet, mobile and tap friendly with bright colours and simple navigation.
- A big games roster – in all categories, including slots, table games, big-jackpot progressives, and live casino games, you have a load of choice from top quality producers.
- User experience – this is a super easy site to use, it’s safe and secure and has all the backup services you need to really enjoy your time at the site.
- Big rewards – Casumo Casino offers an ongoing and very generous rewards programme that starts with some great welcome bonuses.
Against it, there isn’t much, but:
- Banking options – these aren’t the most comprehensive on the market, though all are legitimate and work well.
- Small print – every site does it, but the £1,200 bonus, in fact, needs you to deposit five times in 10 days. That’s asking for quite a commitment from players.
- What about my mouse? – With mobile-first design, you can find yourself scratching your head a little if you do play on an old-fashioned desktop. As some of us do.
Is Casumo Casino Safe?
The first thing to check to work out if a casino is a legitimate and safe site for you to play at is your instinct. Dodgy sites often look poor quality, simply because it’s difficult to put a casino site together and scammers typically work on a hit-and-run basis. Casumo very obviously passes that test, with quality design and navigation and loads of games from the best games designers. Make sure you make this sort of assessment of a site every time you consider playing at one. And do it before you sign up for an account. Legitimate sites should be happy for you to look around without so much as thinking of asking for an email address.
The fact that the site has awards from the ERG, an industry body, is also a very good sign.
In terms of security, you should look at your web browser first. We use Firefox, which confirms a secure connection to Casumo Services Limited (MT) at www.casumo.com. Casumo publishes its compliance with PCI standards for its payment services. This is the world’s accepted standard for safe online payments. All Casumo payments are sent via SSL connections. Gaming authorities check regularly to make sure that Casumo Casino has enough cash in its accounts to cover the money in player accounts.
Licensing is the next thing you MUST check. Casumo is licensed in Malta and the UK. Malta is a popular off-shore gambling jurisdiction and is reckoned to have good quality regulatory services, including going in to bat for players in disputes with sites.
No-one in the UK should ever play at a site that is not licensed by the UK Gambling Commission. Casumo has one. It is 39265, and it is current. However, it is not an unblemished one. Casumo was sanctioned by the UK Gambling Commission in November 2018, for failing to keep to the conditions of its license on the matters of money laundering and social responsibility. It doesn’t look great for a casino to have such a black mark against its name, but it does mean that Casumo undertook quite a major overhaul of some of their systems – they were fined nearly £6 million – and has some very good advice on safe gambling. It’s also worth noting that these were corporate matters, not anything to with not playing fair by customers.
On that front, Casumo promises that its games are checked for their randomness by an independent auditor. This applies with free games too.
Casumo also has some very serious requirements of its members. This is often seen as a pain in the neck by players, but long-winded account verifications are a good measure that a site takes its responsibilities seriously, which is good news for players.
You must validate your account with Casumo (this is to do with money laundering laws, and after the slap on the wrist from the UK gambling authorities it’s no surprise). To do this you will need to upload identity documents for Casumo to verify that you are who you say you are. So to have an account at this site you will need a passport, national identity card or driving licence.
You must further verify your address with a bill or other official document linked to your home address.
Then you must show a bank account acknowledging a deposit to your account at Casumo. If you use an e-wallet then you also need to confirm that you own that account.
While this seems a lot to go through, we welcome this level of seriousness about complying with important laws.
Casumo Casino Welcome Bonus
Please remember that welcome bonuses can change very quickly and will often not be offered in all jurisdictions, and may sometimes be restricted in other ways.
The current headline bonus offer on Casumo Casino is “200 free spins and €1200 bonus”.
UK players will be greeted with a slightly different offer of a “100% bonus up to £300 and 20 free spins” in the first instance.
And now, welcome to the small print! Don’t be alarmed by any of this, by the way, these sorts of conditions are very standard in the casino world, and by highlighting them here we merely want to make you aware of them. It should go without saying – but here we are saying it again – that you are entering into a sort of contract when you sign up at a casino and you owe it to yourself to read the rules properly as you do so.
A 100% bonus here is a cash match on your first deposit up from a minimum value of £10 to a maximum value of £300. So, if you put in £300 your account will be credited with £300. At Casumo this is done via the “Your Stuff” area of the website. The 20 free spins are automatically credited to your account.
In common with almost all (we say “almost” to be on the safe side, but we are yet to see a site without this) sites, Casumo levies a wagering requirement on bonuses. This means that before you can withdraw bonus funds or money won with bonus funds or money won with free spins you must wager a multiple of that amount. At Casumo it is 30-times the bonus.
So, if you deposit £100 and earn a £100 bonus before you can touch money from that bonus you must wager £3,000 at the site.
Casumo will also penalise you if you withdraw any money from your original deposit before you have played through this amount. That’s right. If you withdraw money before you have spent 30-times the amount of your bonus then you will lose your bonus.
While you have bonus money in your account your betting will be split proportionately between bonus funds and real money that you have deposited.
The contribution of games towards the gaming requirement is not all the same. While most slots contribute 100% of the value you play on them towards the gaming requirement, there is a list of titles – which you must check! – that contribute nothing. Table games contribute either nothing or just a proportion of their value.
These conditions are – as we’ve said – fairly standard in the casino industry. That never makes them look any better when they’re written down. Our advice to players is always this: be informed and be sceptical about anything you are told is “free”, it almost certainly isn’t free and will cost you something. You are best to consider bonus funds as a way to enjoy a site and take a look around without risking your own money rather than as actual money. That way, we think, you keep a realistic handle on things.
Casumo Casino Promotions and Loyalty
The headline welcome bonus offered to Euro players includes subsequent deposit bonuses on the first five deposits that decrease down to a 25% bonus. There is also a total of 200 free spins that can be earned. We cannot find any indication that this will currently apply to UK players.
However, Casumo does offer a lot of other promotions to players, most obviously in the form of a loyalty programme that is styled as the “world’s first casino adventure”.
“The more time and energy you spend on Casumo, the better the rewards.” That’s the catchline. You might add, “the more money you spend on Casumo” to that list, but you probably knew that.
While you’re a member of Casumo you can earn rewards as you play an “adventure” at the site. Your progress is counted on a progress bar on your account landing page, with levels you can attain to be rewarded with “valuables”.
The valuables at Casumo are bonus funds and free spins. You start as a beginner, represented by an avatar. You earn points as you play around the site, but the sites FAQ’s do not fully explain how this works, saying simply that “it depends on many factors”. Your progress is marked by changing the colour of the belt your avatar wears. You can perform “various tasks” in order to earn trophies.
You can also take part in social events at Casumo. Currently, that means tournament play that pits you against other players in playing of slots. These games are free to join, are called Reel Races, and you can play as many as you want each day, winning points as you go.
Casumo Games and Software
Casumo paints itself as a very different sort of site. And it delivers on that. But it does it using NetEnt software, one of the most used software providers in the world.
NetEnt are also Swedish based and are also licensed in the UK and by the Malta Gaming Authority. They also have a licence in Gibraltar and are members of the industry body, the eCOGRA, and support responsible gaming with BeGambleAware.org.
As well as producing hundreds of slot games they are also producers of casino and live casino games and they make software for dozens of casino sites.
Casumo offers hundreds of games, and they come from pretty much every developer you can think of. Their games are organised in a “games browser” that allows you to select games by type – slot machines, table games, jackpots, live casino, or all games – or from a set of lists: popular, new games, only at Casumo, must drop jackpots, Casumo loves, Live casino and jackpots.
You can play Casumo with no downloads as long as you have Flash Player – up to date – installed on your machine.
Casumo Slots
Sitting at the top of the Casumo slots at the moment are Rich Wilde and the Book of Dead; Diamond Mine Megaways, Raging Rhino and Jammin’ Jars.
The new releases – writing in January 2019 – it is pushing are Eye of Horus, Dragon Warrior, Trolls Bridge, and Hot Shot Progressive.
It does have some exclusive games, like Grizzly Gold and Journey of the Gods.
Some of the big jackpot games it has, include Dragon’s Luck, Rainbow Jackpots, Tiki Fruits, Flaming Fruits, Mega Fortune Dreams, Hall of Gods, Mega Fortune, and Mega Moolah. The Casumo selections are Sakura Fortune, Bonanza Megaways, Ancient Egypt Classic, and Reactoonz.
Casumo Online Casino Table Games
Most casinos are about a lot more than just slots, and Casumo has a huge range of games that established themselves in traditional, bricks-and-mortar casinos.
These include: roulette, blackjack, red dog, Texas hold ‘em, punto banco, poker, baccarat, and pai gow poker.
These games are just the headline games too. You’ll find lots of variations on your favourite card and wheel games here, like single-deck blackjack; European, American, and French roulette; stud poker, and many more.
You can also play live casino games at Casumo. These include unique games that you can’t play anywhere else, as well as games from Casumo’s suppliers, NetEnt, and Evolution, who supply their Football Studio game amongst others.
The selection of games is smaller than for simulated casino games, but you will find blackjack, roulette, and poker in various variants. The exclusive games include a lucky wheel game called Topwheel Treasures.
Banking Methods
This is a money business, so you’ll want to know that you can get a decent service financially from Casumo online casino if you’re in luck.
We think you can. Although the site has a relatively small number of supported methods they are all good, trusted payment systems, and the way of using them here is simple.
To deposit in your account, you can use cards (Visa, MasterCard), the e-wallets: skrill, Neteller, and Paysafecard, or you can pay by a bank transfer.
There are no charges made for making deposits at Casumo, and it’s a very simple and user-friendly interface. Deposits should be instant unless you use a bank transfer, which can take the standard three days for UK players.
You can withdraw money to the SAME METHOD you used to make your last deposit. Paysafecard does not accept deposits, so you’ll need to send the cash to your bank account if you used that.
All withdrawals are free of charge, and the timescales to credit the money to you are up there with industry standards.
Visa and Mastercard cards should be credited in between one and five days. Skrill and Neteller credits should be instant. Bank transfers can take between one day and five days.
Customer Support
Knowing you can reach out for help is vital with any site that you give money. This is especially true when you’re gambling. Disputes are not unheard of, and players need to know that they can get a fair hearing. That’s guaranteed by Casumo casino’s top-notch licensing, social responsibility, and industry participation.
In the first instance, you’ll want to shout at someone from the company itself though.
That’s very easy to do too! Links are shown at the side of the site.
Casumo says “ambassadors” are available 24 hours a day and seven days a week. You can contact them via live chat, and also via email to hey@casumo.com in the first instance.
Hopefully, you’ll never need to get in touch with Casumo in any way, but if you do need to then it looks like there are good options here.
Some players really like to see a postal address – we found one, but it’s not listed as a contact – and a phone number as the gold standards of customer support. It’s a shame that they’re not here, but if the 24/7 promise holds good then that’s a great start.
Casumo Casino – Final Verdict
The site looks good. That’s pretty obvious as soon as you arrive at Casumo online casino. It’s got a very modern look and feel that’s perfectly designed for mobile screens, which is where most players are going to access their favourite casino sites these days.
As well as looking great, Casumo delivers an excellent user experience. There’s a good layout, and everything is well signposted and easy to find – if you get lost at this site then it’s your own fault, to be honest.
They also pack a lot of games into their operation. It’s not possible to keep completely up to date on these things because new games are added so quickly, but they have nearly 900 games in total, split between slots, live casino games, and table games.
They’re missing the wider gambling experience, with no sports betting and no bingo, but we find that most players who come through our site are generally interested most in slots and table games. These games are well organised and easy to find, particularly on touch screens, where the well-thought-out lists and sections are easy to navigate.
They also come from the best designers in the business, some of which we’ve covered above. As new games arrive on the market, you should find them arriving on Casumo too.
The big gimmick is the “adventure” element of the user experience. This is not really possible to judge in a review like this that is based on a visit to the site. It looks good, but it’s going to be a long-term judgement on whether it works for you. It could be little more than a marketing trick, and we don’t see it – at a quick glance – as anything more than a new way of marketing a site, but players who stick around will get the chance to check that out more thoroughly.
The site is upright and honest and has all the licenses it should. It also publishes all the right facts and figures and has a site-wide and section-wide theoretical return to player figures that are pretty much around the industry average. We’ll be honest, it is not great to have been censured and fined millions of pounds by the regulator, but it’s not something that we think needs to bother honest players, and Casumo online casino seems to have taken some very serious action to address their problems.
There’s so much good stuff here that the minor downsides – limited payment options, no phone line for help – remain minor and shouldn’t deter you from at least checking out Casumo Casino, ideally while they still have a great bonus offer up for UK casino players.
All UK Online Casino Reviews updated 2021
